Term and Condition

  • This document is an electronic record in terms of Information Technology Act, 2000 and rules there under  as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

    This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and user agreement for access or usage of www.zojirushi.co.in website.

    User Agreement:

    The Terms and Conditions (T&C) contained herein, form an Agreement regulating our relationship with regard to the use of www.zojirushi.co.in Platform (Site) by you.

    Please read this Agreement carefully. You are advised to regularly check for any amendments or updates to the terms and conditions from time to time.

    Amendment of Terms:

    www.zojirushi.co.in may add to or change or update these Terms of Use, from time to time entirely at its sole discretion without any prior intimation to anybody. User / You shall be responsible for checking these Terms of Use periodically to remain in compliance with these terms. Your use of our Site after any amendment to the Terms of Use shall constitute your acceptance of these terms and you also agree to be bound by any such changes/revisions, as updated from time to time.


    "Agreement" means the Terms and Conditions (T&C) contained herein. It will also include references to this Agreement as and when amended, notated, supplemented, varied or replaced.

    "Site" means www.zojirushi.co.in online shopping platform owned and operated by Salora International Limited.

    “Company” means Salora International Limited and its associates.

    "User/You" means and includes any Customer / Buyer / You (the person or any legal entity) who accept the offer for sale of the products, through www.zojirushi.co.in by placing its order on this Site or who interact with us through “www.zojirushi.co.in” in any manner.

    "Product(s)" connotes the goods, services promoted / displayed on the Site and offered for any use / sale.


    1. This Website is only a venue where Users may meet and interact with us for their sale and purchase transactions.

    2. The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.

    3. These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted.

    4. By using the shopping services of www.zojirushi.co.in, you agree to be bound by the Terms and Conditions.

    5. All prices, unless indicated otherwise are in Indian Rupees.

    User/Your Account:

    You agree that any use on the www.zojirushi.co.in is at your own risk and that neither the site www.zojirushi.co.in  and /or the Company are held responsible in any manner. Users /You are solely responsible for maintaining the confidentiality of their/ your account and password and for restricting access to their/ your computer, and User/ you agree to accept responsibility for all activities that occur under their/ your account or password.

    Privacy Policy:

    The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of www.zojirushi.co.in. The user further consents that the terms and contents of such Privacy Policy are acceptable to him.


    Any clause of terms and conditions, if deemed invalid, void or for any reason un-enforceable, shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the terms and conditions incorporated herein.


    Disclaimer of Warranties and Liability:

    WE MAKE, NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO ANY PRODUCTS OR SERVICES SOLD ON OR THROUGH www.zojirushi.co.in. The product(s) shall be subject to manufacturer's terms and conditions for warranty, service and maintenance, and “www.zojirushi.co.in” and /or the Company not accept any responsibility for the same. The “www.zojirushi.co.in” and /or the Company also not accept any responsibility for the usage of the product(s) by the user.

    www.zojirushi.co.in and /or the Company shall have no liability for the defects in product received by the customer and the customer consents to agree to the terms of the return policy of the respective supplier in case of any defective products sold by such supplier to the customer.

    The user agrees to use the services provided by “www.zojirushi.co.in” and /or the Company, its affiliates, consultants and contracted companies, for lawful purposes only. www.zojirushi.co.in and /or the Company may assign any or all of its rights under these terms to its affiliates without consent of the user.

    All supplies and payments shall be through our distribution partner M/s. Dukaan Resources Pvt. Ltd., New Delhi- 110020.

    Delivery Time:

    Products will be delivered within 7-10 working days (excluding Saturday, Sunday and any other Public Holiday as announced by Central / any State Government) from the date of booking an order.


    If you make a payment on “www.zojirushi.co.in”, you agree to our Payment Terms given here in below, unless it is stated that other terms apply.

    If you are under the age of eighteen (18) years, you may make payment only with the involvement of your parent or guardian. Make sure you review these Terms with your parent or guardian so that you both understand all of your rights and responsibilities.

    Pay attention to the details of the transaction, while making payments as to the total price payable may include taxes, fees, cess and shipping costs, all of which you are responsible to pay and you agree to make payment for all other costs associated with the particular product.

    User can pay through various modes of payment:

    •          Net Banking

    •          Credit Card

    •          Debit Card

    •          Cheque

    •          Cash on Delivery

    Any other mode of payment will not be acceptable by www.zojirushi.co.in.

    While using of any of the mode of payment through using any instrument of funding, you confirm that you are permitted and have authority to make payment through using that instrument of funding.

    We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

    Cancellation of Order:

    Any order placed for a product that is listed at an incorrect price may be cancelled. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email.

    In a credit card transaction, you must use your own credit card. “www.zojirushi.co.in” will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.

    In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or shipping address) any extra cost towards re-delivery shall be claimed from the User placing the order.

    Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, at any point of time. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

    We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your card Account.

    In case we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us.

    We have the full right to decide whether any order should be processed or not. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.

    Customer Communication:

    www.zojirushi.co.in and/ or Company or its affiliates, consultants and contracted companies or enterprises will communicate with you about your order and the purchased Product through any of the mode using email, SMS and telephone or all of them or any other mode.

    User/ You must provide a valid email address and contact telephone and/ or mobile number through www.zojirushi.co.in for this purpose. www.zojirushi.co.in and/ or Company or its affiliates, consultants and contracted companies or enterprises will not use your personal information to initiate any promotional phone calls or SMS'es.


    The amount would be refunded within 7-21 working days (excluding Saturday, Sunday and any other Public Holiday as announced by Central / any State Government) from the date of cancellation.

    Governing Laws:

    These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at New Delhi, India.

    Limitation of Liability:

    In no event shall www.zojirushi.co.in and/ or Company and / or their subsidiaries, affiliates, associate companies, consultants, accountants, advisors, agents, contractors, partners and/ or suppliers and their respective officers, agents, directors be liable with respect to the Website, Products and/ or any services for any amount in the aggregate in excess of the price paid by User/ you; or for any indirect, punitive, incidental or consequential Liabilities / damages of any kind or in any manner whatsoever including but not limited to loss of use, revenue or profit, goodwill and/ or any other kind of intangible losses arising out of or in any way connected with the use of this Website, Products and/ or the services and/ or the Agreement or with the delay or inability to use this Website, or for /due to any information, materials and/or Products uploaded, posted, emailed, texted, transmitted and/ or obtained through this Website, or otherwise arising out of the use of this Website, whether based on contract, tort, negligence, strict liability or otherwise.

    In the event of non-delivery of the products to the customers, “www.zojirushi.co.in” and /or the Company’s liability shall be limited only to the refund of the exact amount paid by the customer for the purchase of the product(s).

    “www.zojirushi.co.in” and /or the Company liability to any claims will only be up to and limited to the cost of the product for the unit in question.


    User shall at all times fully indemnify and hold harmless www.zojirushi.co.in and/ or Company and / or their subsidiaries, affiliates, associate companies, consultants, accountants, advisors, agents, contractors, partners and/ or suppliers and their respective officers, agents, directors from any and all costs, losses, claims, demands, damages and liabilities, actions including costs and reasonable attorneys' fees, made by any third party and/or penalty imposed due to and/or arising out of breach of the Terms & Conditions and/or violation of any law, rules or regulations and/or the rights of a third party and/or the infringement by the User, including but not limited to any Intellectual Property Rights infringement or obscene and/or indecent postings, and on-line defamation, and/or unauthorized use of User's account.

    User’s Obligation:

    User/ You agree, undertake and confirm not to host, display, upload, modify, publish, transmit, update or share any information or share/list(s) any information or item that:

    (a) belongs to another person and to which the User does not have any right to;

    (b) is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;

    (c) harm minors in any way;

    (d) infringes any patent, trademark, copyright or other proprietary rights;

    (e) violates any law for the time being in force;

    (f) deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

    (g) impersonate another person;

    (h) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;

    (i) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation

    Force Majeure:

    “www.zojirushi.co.in” and /or the Company shall not be liable for any delay / non-delivery of purchased goods or for any failure and/or delay on their part in performing any of its obligation made hereunder and/or for any loss, damage, costs, charges and expenses incurred and/or suffered by the User by reason there of if such failure and/or delay shall be result of or arising out of any cause that is beyond the control of www.zojirushi.co.in or any “Force-majeure Event” as set out herein.

    “Force-majeure Event” means any event beyond the reasonable control of “www.zojirushi.co.in”, its affiliates, consultants and contracted companies or enterprises, including, without limitation, unavailability of any communication system, sabotage, fire, acts of God, flood, earthquake, explosion, civil commotion, strikes, lockout, and/or industrial action of any kind, breakdown of transportation facilities, riots, insurrection, hostilities like situation whether war be declared or not, any acts of government or restricting governmental order, breakdown and/or hacking of the Website or any other cause or circumstances beyond the reasonable control of www.zojirushi.co.in and/ or Company or its affiliates, consultants and contracted companies or enterprises.

    Report Abuse or any Grievances related to the contents of the Website:

    As per these Terms, users are solely responsible for every material or content uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report about any abuse or any Grievances related to the contents of the Website to zojirushiindia@salora.com